Chick-Fil-A is taking over the fast food industry and for obvious reasons. Beyond their delicious tasting food, Chick-Fil-A is known for their great values, positive ambiance, and of course their outstanding costumer service. Why can't all business's be held to this standard of excellence? Why can't shopping at your local department store be as enjoyable as going to Chick-Fil-A? What if I told you that it can be?
Von Maur is a family-owned upscale department store that has 33 locations in the United States as well as an easy to use online store (for those of you who prefer shopping from the comfort of your own bed). They have everything from designer handbags, to brand named clothing, home accessories, shoes, jewelry, and more. But what sets them apart from other big named department stores? While other retailers are closing their doors - why does Von Maur continue to expand?
Excellent Customer Service
Von Maur is a company that is focused on a great customer service experience. Walking into their store, visitors are greeted with a warm welcome and the employees are eager to assist you in anyway they can. Can't find your size in those Jessica Simpson pumps you've had your eye on? No worries! They will order your size from another store and call you when they arrive. Your favorite pair of Maui Jim sunglasses (that you purchased 2 years ago) broke? Don't fret, Von Maur will honor their warranty and exchange them for a brand new pair with no questions asked. Have concerns about your Von Maur Card? Speak to one of their customer service representatives directly. No hassle of talking to an automated voice system. Great quality items are what bring people into the store but amazing customer service is what drives people to come back again and again.
Free Gift Wrapping/Free Shipping
Buying a birthday gift for your sister in Florida but you're wrapping skills are sub par? Von Maur offers free gift wrapping and free shipping year round. Can it get any better than that? It's simple - purchase the items you wish to be wrapped, take your receipt along with those items to the customer service desk, choose from one of their many wrapping paper/ribbon options, then take your ticket number and continue shopping while your items are being wrapped. Just think about how gorgeous your gifts will look under the Christmas tree with that signature gold Von Maur sticker! Don't have a store near you? No problem at all. Shop their items online and upon checking out, click the box that says: "free gift wrap". There you will be able to select the gift wrapping category from their many options (ex: graduation, easter, birthday, wedding, etc) and type out a short message you would like attached. Gift giving just got a whole lot easier with Von Maur!
Amazing Sales
Often times I hear people say that Von Maur's "too expensive." The problem isn't however that Von Maur's expensive, the problem is that people are not taking advantage of the many sales the store has to offer. Whether you're looking in their Contemporary section, kids clothing, handbags, or their large shoe sale room - Von Maur by far has the best deals! Knowing when your store marks down their items is a also a big advantage. I know that at the store near me they markdown their items on Wednesdays and Thursdays. This means that on Thursdays, new items go on sale and on Wednesdays, previous sale items get marked down even further. Usually an item's price will lower 3 times prior to it being pulled from the floor; so if you have your heart set on that Guess mesh cutout sheath mini dress but don't want to pay full price, keep an eye out for it to go on sale!
Price Matching/Price Adjustments
Did you find a Louis Vuitton Neverfull bag that you absolutely adore but it's cheaper at a competitor's store? No need to shop elsewhere, simply show the representative the item's listing and they're more than happy to match the lower price. This is good on full price merchandise as well as sale items. Unfortunately, price matching can only be done in stores and not online. Maybe you bought a pair of Betty Johnson earrings and noticed a few days later that they're now on sale; take your items, along with the original receipt back within 14 days of purchasing them and a customer service representative will be happy to adjust to the sale price (as long as the item is still available in the store). Price adjustments are also available with online orders. Contact the Von Maur customer service department and give them your order number within 14 days of your purchase and make sure that your item is still available online. Now you can be assured that you're getting the best deal!
Interest Free Credit Card
Dying to build your wardrobe while also building your credit score? Apply for their interest free credit card! That's right - INTEREST FREE! With no monthly or annual fees and a flexible payment schedule, it makes shopping easy! Pay your bill online, in stores or on the Von Maur Mobile App. The App lets you pay for your purchases in store, review previous transactions, and make payments on your Von Maur charge card all at the tips of your fingers. Now you never have to worry about missing a payment or missing a sale!
While online shopping continues to take over the retail industry, nothing beats browsing the quality items Von Maur has to offer while also listening to the relaxing music from their live piano player. Take time out of your day off and grab lunch at your local Chick-Fil-A, then visit one of the many Von Maur locations (or shop online) and feel like you're part of the family!
XOXO, Ash
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